You must complain to the ombudsman within 12 months of your supplier telling you their decision. If your supplier hasn’t given you a decision you might have longer than 12 months, but it’s still worth complaining as soon as you can.
Is there an ombudsman for energy companies?
Actions Ofgem takes about complaints Citizens Advice and the Energy Ombudsman can. We licence energy companies and make sure they stick to the rules of their licence and other duties the government sets or is the law.
Is there an ombudsman for gas and electric?
The ombudsman service is free to use and independent of gas and electricity suppliers, and of the regulator Ofgem. You can find the ombudsman service online at or you can contact the service by phone on 0330 440 1264.
Can the energy ombudsman award compensation?
Yes. We look at complaints on a case-by-case basis and consider the customer’s individual circumstances when considering an award. The greater impact a problem has had on an individual, the higher the award will be. How much money can I expect to receive?
How long does it take for the Energy Ombudsman to make a decision?
What result can I expect? Complaints to the Energy Ombudsman can take anywhere from 4-16 weeks to resolve depending on the complexity of the complaint and how long correspondance takes between the Energy Ombudsman and the energy supplier.
Does the Ombudsman really help?
An ombudsman is a person who has been appointed to look into complaints about companies and organisations. Ombudsmen are independent, free and impartial – so they don’t take sides. You should try and resolve your complaint with the organisation before you complain to an ombudsman.
How do I contact the Energy Ombudsman?
EWON can also give you advice and guidance if you are having difficulty paying your energy or water bills. Visit them online, or alternatively, you can call 1800 246 545.
How do I get in touch with the Energy Ombudsman?
Complaints about energy
- Website: Find your provider and make a complaint.
- Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF.
- Phone: 0330 440 1624.
- Email: [email protected]
How do I contact the Energy ombudsman?
How long does the Energy ombudsman take?
Complaints to the Energy Ombudsman can take anywhere from 4-16 weeks to resolve depending on the complexity of the complaint and how long correspondance takes between the Energy Ombudsman and the energy supplier.
When can I use the ombudsman?
When to complain to an ombudsman You can complain to an ombudsman if you’ve already complained to the organisation and couldn’t solve your problem through their complaints procedure.
Who pays for the energy ombudsman?
Ombudsman Services is free to consumers. We are funded by the fee a company that is signed up to our scheme pays to have each complaint reviewed. This covers the cost of us handling the case. This has no bearing on our decisions.
What is the energy and Water Ombudsman Victoria?
Energy and Water Ombudsman Victoria (EWOV) EWOV is an independent service that investigates and resolves customer complaints about electricity, natural gas, bottled gas (LPG) and water companies. It has 10 videos that provide customers with easy-to-understand advice and help resolving their complaints.
How do I complain about an energy supplier in Tasmania?
The Tasmanian Energy Ombudsmen offer free and fair dispute resolutions about Tasmanian energy providers, generators, and retailers. After contacting your energy supplier or retailer, and if you’re dissatisfied with the resolution they provide, you can contact the Energy Ombudsman in Tasmania.
What to do if you have a problem with your energy provider?
If you’re having a problem with your energy provider, you can turn to the energy ombudsman for free and fair dispute resolution.
Where can I get help with an energy supplier in Victoria?
Consumer Affairs Victoria administers the Australian Consumer Law, and may be able to help if your problem relates to: unfair contract terms. Several organisations can provide you with information about energy services and help you if you have problems with your energy supplier.
